Out There is committed to protecting the privacy of those who approach us for help and our supporters and stakeholders. We have recently updated our Data Protection Policy to comply with the Genera Data Protection Regulation and have looked at the way in which we collect and hold information
The Information we collect
Out There offers support to families who are affected by the imprisonment of a family member. The support each family needs varies. The sort of help we can offer includes:
- Information and Advice.
- Face to Face and/or Phone Support.
- Referral and support to access other organisations e.g Welfare Advice.
- Opportunities to meet other families going through a similar experience
To do our work we need to collect information not only from those who come to us for support but also from those who support us, including volunteers and donors
Out There will only collect personal information when you specifically provide it to us. Examples of personal information are:
- your name
- your address
- your telephone number
- your e-mail address
We may use the personal information you provide to support you if you have approached us for help or contact you in the future about Out There’s work, services and events. If you do not want this to happen you can contact us on the email below
We may also collect the following information:
- feedback about the support we have given and the work we do
We use this information to provide a better service
Non-personally identifiable information
Monitoring & Funding
Out There will pull together information about service users or supporters to improve the services we provide for monitoring and funding bids. None of this will identify people personally
Our webpage and Cookies
Out There’s current website provides information on what we do and how to contact us. The webpage collects some small pieces of information about your visit to it mainly for us to understand how frequently the website is used. This information is called cookies. Cookies contain small pieces of data which enable us to analyse how visitors use the site.. Cookies also help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
More information on what cookies are and how they work is available from Directgov.
We do not pass on any personal information you have given us to any other site.
Security and Sharing
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Will we share your personal information with anyone else?
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the. If you would like a copy of the information held on you please contact us on the email address below
GDPR and Data Protection
The General Data Protection Regulation (GDPR) forms part of the data protection law in the UK, together with the new Data Protection Act 2018 (DPA 2018).
Under the data protection law, you have rights we need to make you aware of.
The rights available to you depend on our reason for processing your information but include the following:
Your right of access You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
Your right to rectification You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests.
Your right to data portability This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent
You are not required to pay any charge for exercising your rights. We have one month to respond to you. To make a request you can contact by email on firstname.lastname@example.org